The health & well-being of our guests and colleagues remains our top priority during the global COVID-19 pandemic. As of 14th April 2022, the Queensland Government removed the requirement for patrons to check-in using the Check In Qld app and to be fully vaccinated in a range of venues and events, including the venues at our Resort.

Please contact our Front Office team via Instant Service immediately if you or your travelling partner:

  • Have tested positive for COVID-19, or;
  • Are identified as a ‘Close Contact‘ to a positive case, or;
  • Are feeling unwell or experiencing COVID-19 symptoms.

For more COVID-19 resources & information, please visit the Queensland Health website or call 134 COVID (13 42 68).

More Resources (External)

IHG Clean Promise

The resort remains committed to implementing additional health and safety measures in line with local jurisdiction and has adopted the IHG Way of Clean programme developed in conjunction with experts from Ecolab, a global leader in hygiene technologies and service.

These rigorous, new efforts are being led by IHG’s recently established Global Cleanliness Board. This group of IHG operations, health and safety, and guest experience colleagues are working with external specialists to understand best practices, define solutions and implement processes that address short term needs and are sustainable over the long term.

If you would like any further information please reach out to our team directly by emailing res.sanctuarycove@ihg.com.